63 / 63
L Y R I C O P E R A O F C H I C A G O
72
|
December 7, 2015 - January 17, 2016
Facilities and Services
TICKETS
The Civic Opera House Box Office (at the corner of
Wacker and Madison) is open from noon to 6:00 p.m. Monday
through Friday, and from noon through the first intermission on
performance days. During season, Lyric Opera’s phone sales staff
is on duty from 9:00 a.m. to 5:00 p.m., Monday through Friday,
and from 10:00 a.m. to 5:00 p.m. on Saturday. On performance
evenings and matinees, our phone lines are open until curtain
time. Call (312) 332-2244, ext. 5600, for ticket information.
Should you need to visit the Ticket Department, we are located
at 20 N. Wacker Drive, Suite 840, Chicago, IL 60606. Hours
are 9:00 a.m. to 5:00 p.m., Monday through Friday. Buy tickets
online anytime via Lyric Opera’s website,
www.lyricopera.org.
Should you be unable to attend a performance, we would
greatly appreciate you donating your tickets to Lyric Opera.
We can accept your ticket donation as late as five min-
utes prior to curtain at (312) 827-5600, or donate your
tickets online up to four hours prior to curtain at lyricopera.org/
donatetickets. You may also mail or fax your ticket donation —
the fax number is (312)332-8120. Donating your ticket(s) as
soon as possible will increase our chances of reselling them.
A
personalized statement of all ticket donations will be sent to you in
January for the previous calendar year.
Attention Box-Seat Holders:
In order for each party seated in your
box to have equivalent front-of-box seating opportunities for all
performances throughout the season, Lyric asks that you agree
upon an equitable seating rotation plan with your neighbors seated
within your box. Please remember that you may need to adjust
your front-of-box seating expectations in consideration of patrons
who do not regularly sit in your box and therefore are unaware of
any previous arrangements.
The use of a ticket acknowledges a willingness to appear in photo-
graphs taken for print, television, or film in the public areas of the
theater and releases Lyric Opera of Chicago from liability resulting
from the use of such photographs. The program and artists are
subject to change without notice.
For patrons attending the pre-performance lectures, the doors
will open 75 minutes before curtain.
CAMERAS
, recording equipment, food, and beverages are not
allowed in the seating area of the Civic Opera House. For the safety
and comfort of our audience, management reserves the right to
have all large parcels, backpacks, luggage, etc. checked in the Civic
Opera House checkrooms.
FIRST AID
In case of illness or injury, please inform an usher, who
will call the house manager and house doctor for assistance.
PATRONS WITH DISABILITIES
The Opera House is accessible to
physically disabled persons with elevator service to all floors except
the Opera Club. The Ardis Krainik Theatre contains seating that is
accessible to persons in wheelchairs, as well as seats with removable
armrests. The Opera House has automatic door-openers on exterior
doors, and accessible drinking fountains and public telephones. A
TTY phone is available in the Box Office for outgoing calls only.
Restroom
facilities for female patrons with disabilities are located on
all levels of the Opera House except the Opera Club level. For male
patrons, these facilities are located on all levels except the Opera
Club level and the sixth floor.
Assistive listening devices
for persons desiring amplification are
available at no cost at any open checkroom. A valid driver’s license,
state identification, or major credit card is required as a security
deposit.
High-powered opera glasses
for the visually impaired are available
at no cost at the checkroom on the main floor. A valid driver’s
license, state identification, or major credit card is required as a
security deposit. Also, large format programs are available for every
performance..
For additional information or questions,
call (312) 332-2244, ext.
5600.
DINING
options are available before, during (intermission), and
after most Lyric Opera performances on the main and third floor of
the Civic Opera House. Refreshments are also available throughout
most lobby areas on each floor and on the Opera Club level. Visit
lyricopera.org/dine for complete details. Outside food and bever-
ages may not be brought into the Civic Opera House.
NO SMOKING POLICY
In compliance with the City of Chicago
ordinance, Lyric Opera of Chicago enforces a no smoking policy
throughout the Opera House and within 15 feet of our theatre
entrances. Thank you for your cooperation.
LATECOMERS
Opera has a tradition of starting promptly, and
the doors to the house are closed promptly at curtain time. We
realize situations arise that can delay your arrival, and we will try
to accommodate latecomers in an available section of the house
or at a pre-determined break, which may be intermission. Video
screens are available in the lobby, so you won’t miss a moment of
the performance. Please be aware that patrons who must leave their
seats during a performance will not be readmitted until intermis-
sion or a suitable break. Evening performances of
Der Rosenkavalier
begin PROMPTLY at 6:30 p.m. Matinee performances of
Der
Rosenkavalier
begin PROMPTLY at 1:00 p.m.
PHONES
As a courtesy to our patrons, complimentary phone
service is available in the Vaughan Family Hospitality Foyer.
LOST AND FOUND
Please telephone (312) 827‑5768 for lost
items. Unclaimed articles are held for 30 days.
EMERGENCY EXIT
Walk, do not run, to the nearest marked exit
which is the shortest route to the street.
E X I T
The management of Lyric Opera of Chicago earnestly requests patrons to preserve complete silence during the performance. As a gesture of respect for all other audience
members as well as for our artists onstage and in the pit, patrons are asked to remain seated until an act or the opera is completely over.
The management reserves the right to refuse admittance or remove any person who may create a disturbance. Patrons are urgently reminded to check that their cellular
phones, pagers, and electronic beepers (including watches) are SWITCHED OFF before the performance begins.
Perfumes, hairsprays, colognes, and other body lotions should be avoided or used sparingly when attending the opera, as allergies are commonplace.
Noise from theater elevators may disturb patrons in the auditorium during the performance. We therefore respectfully ask that the elevators only be used before perfor-
mances, at intermission, and after performances have concluded, except in cases of emergency.
Your understanding and cooperation are appreciated.
Front of House Managers
Laura LoChirco
Box Office Treasurer
Timothy M. Finnigan
Box Office Assistant Treasurers
Joseph Dunn
John Thor Sandquist
Hospitality Services Manager
Patrick Lutz
Concessions Supervisor
Geri LaGiglio
Checkroom Supervisor
Carmen Cavello
Usher
Supervisor
Dolores Abreu
Patron Relations
Miguel González